Shipping Update 3

6 comments

Dear Community,

We hope you are doing well. As part of our continuous effort to keep you up-to-date regarding all pre-order events, we would like to share some more insights into the shipping process of the TharnType Boxset Season 2 & Couple Rings + Necklace.


The production of all boxsets is centralized and done by MeMindY. Unfortunately, there have been some unexpected delays with regards to the international boxsets, which were produced after the ones meant for Thailand. Since we have no active control over this area, we will simply share the information that MeMindY provided.

Namely, that the 2.5-month delay in production was caused by the lockdown restrictions, a machine defect and the King-Kaew factory explosion.

Because of the above-mentioned delays, we received the Products later than planned and had to wait for the next available ship to transport the goods to our distribution center in Germany (this step is necessary so that we can offer such cheap shipping prices).

The ship left Thailand on the 19th of November and will most likely take about 5-10 weeks. Once the Products arrive in Germany, we will process and send all of them within two days (this is the part that we can actively influence so we are sparing no cost to speed up the process as much as possible) and hand them over to DHL. Around this time everyone will receive their individual tracking codes. We will update you the very moment we receive more information, and at every milestone along the way.

If you are unsure or want to ask any questions, feel free to message our customer support. 

Where can you contact us?

Also, if anybody missed out on ordering the Boxset Season 2, Couple Rings or Memorial Necklace, we still have a few of them left over (80 and 35 respectively) and will offer them on www.vanicaglobal.com until stock runs out.

We are just as excited as you are as we are super looking forward to receiving your photos and your feedback.

We are very sorry for your inconvenience. Unfortunately this is beyond our sphere of influence and unfortunately we cannot change anything about it. We will update you the very moment we receive more information, and at every milestone along the way.

Your VanicaGlobal Team


If you missed the Shipping Updates before, we attached them bellow: 

20.11.2021: Shipping Update 3 - vanicaglobal

23.10.2021: Shipping Update 2 – vanicaglobal

22.09.2021: Shipping Update – vanicaglobal

6 comments

  • Posted on by Andrea

    Hola quería saber sobre el estado de mi pedido, el 4 de septiembre compre los artículos “Couple Rings + Necklace” y “Memorial Necklace by Don’t Say No”.
    Llevo tiempo mandando mensajes a vosotros pero en ningún momento he recibido una respuesta.
    ¿Que esta pasando?

  • Posted on by Tatiana Santillana V.
    hola quisiera saber sobre los envios me llego el e-mail con el numero de seguimiento en febrero pero a la fecha (marzo) ya estaremos abril y sigue sin tener ninguna respuesta de llegada de mi pedido… Ha pasado casi un año desde el pedido de la caja y aun no hay respuesta alguna por favor dean información actualizada y respondan los correos
  • Posted on by Ingrid

    Hi, I would like to know if everything is okay with the shipments, I received the email with the tracking number in February but to date (March) it still doesn’t work, I understand the problems with the covid etc… but it has been almost a year since the order of the boxset.
    And please reply to messages in the mail.

  • Posted on by Athina

    Hello, the Boxset should’ve arrive on February and I got an email that my Boxset comes Saturday I didn’t get anything and we have Monday now.

  • Posted on by Anonymous
    We are going to be one year old and nothing has been sent to my order, already arrived in Germany at least? Will I have my order before the end of this month of February?

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